REVITAMOSS LTD: RETURNS POLICY
Effective Date: December 23
At REVITAMOSS LTD, we strive to provide you with high-quality seamoss products and excellent service. Please review our Returns Policy to understand the guidelines and procedures for addressing any issues with your order.
Unfortunately, we cannot offer refunds on perishable goods.
If customers experience any issues with their order, a 48-hour deadline is imposed from the date and time of delivery. During this period, customers can notify us of any amendments or concerns, allowing us to promptly address and resolve the issues. After the 48-hour timeframe, REVITAMOSS® may not take any further action. It is the customer’s responsibility to quickly notify and resolve any issues within this specified timeframe.
Take a look at the common issues and our policies below:
- CONDITION UPON DELIVERY
Revitamoss is not liable for the condition of any seamoss that has been left out and not retrieved on the day of delivery. Seamoss is perishable goods that require immediate attention. Failure to retrieve the seamoss on the delivery day may lead to spoilage, and we cannot be held responsible for the deterioration of the product under such circumstances.
- RESPONSIBILITY FOR DELIVERY
Revitamoss is not responsible for orders that have been missed or require re-delivery. Tracking numbers are provided to customers, enabling them to monitor the progress of their orders. It is the customer’s responsibility to promptly retrieve their parcel once it has been dispatched from our end.
- SEAMOSS CARE AND USAGE
Seamoss has specific care requirements due to its perishable nature. Please note the following guidelines:
a. Expansion: Seamoss may expand when left in an environment that is not cold enough or when the jar has not been opened and used frequently. It is crucial to use seamoss and not leave it unattended.
b. Lifespan: Seamoss has a natural lifespan of 3 to 4 weeks. This is due to its delicate nature and live culture, which can quickly grow bacteria. Customers are advised to use the product within this timeframe.
c. Storage: Ensure that your fridge or storage location for seamoss is not overcrowded with other items, as this can affect the quality of the seamoss. Proper ventilation and temperature control are essential.
d. Opening and Closing: Seamoss jars need to be opened and closed frequently to prevent pressure from forming due to the natural bacterial processes. This is a normal and natural occurrence.
Disclaimer: The outcomes and effects mentioned by Revitamoss can differ from person to person. All information and assertions provided by Revitamoss serve solely for educational objectives. They should not be seen as a replacement for professional medical counsel. Revitamoss does not provide medical guidance, treatment plans, or diagnoses. The nutritional insights and opinions offered by Revitamoss are not designed to replace traditional medical care. For significant health issues or concerns, consulting with a primary healthcare provider is essential.
Please contact us if you have any questions or concerns regarding our Returns Policy.