Thank you for choosing Revitamoss for your health and wellness journey. We are dedicated to providing you with fresh and made to order natural health consumables and a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy below to familiarise yourself with the specifics of our delivery process.

UK Deliveries:

    • The Majority of UK deliveries are handled by Royal Mail. 
    • Estimated delivery time for consumable items (Sea moss) is 2 days after dispatch. We send by Royal Mail Tracked 48 to ensure the product arrives fresh.
    • Estimated delivery time for non perishable items is: 2-5 working days.
    • Once your order is dispatched, you will receive an email notification.
    • Please be aware that delivery times of non-consumable items may fluctuate based on your location and unforeseen circumstances.

International Deliveries:

  • Our ability to deliver internationally may differ due to local border regulations.

Shipping Costs:

    • Shipping costs will be automatically calculated at checkout based on your delivery destination and the type of products you select in your order.

Order Processing Time:

    • Please allocate 1-2 business days for order processing before your items are shipped.

Address Accuracy:

    • Providing precise shipping information is crucial. Revitamoss will not assume responsibility for delays or non-delivery resulting from inaccurate addresses.

Delays and Unforeseen Circumstances:

    • Despite our efforts to provide accurate delivery estimates, unforeseen circumstances such as weather, customs, or external factors may lead to delays. Your understanding in such situations is greatly appreciated.

Other Policies 

Revitamoss is not liable for the condition of any seamoss that has been left out and not retrieved on the day of delivery. This is due to seamoss being perishable goods which require immediate attention and if not, the seamoss will spoil.

Revitamoss is also not reliable for any orders that have been missed or need to be re-delivered. Tracking numbers are provided so customers can keep an eye on their orders. It is the responsibility of the customer to retrieve their parcel once it has been dispatched from our end.

Sea moss also expands when left in a environment which isn’t cold enough for a period of longer than 4 days or when the jar has not been opened and used frequently. Sea moss is to be used and is not something to be left around. It is a live culture which quickly grows bacteria hence why the lifespan is between 3 to 4 weeks. 

SEAMOSS MUST BE STORED IN THE FRIDGE UPON ARIVAL AND MUST BE USED WITHIN 3-4 WEEKS

This is a natural process due to the delicacy and the natural nature of seamoss. Please make sure that your fridge or wherever you chose to store your seamoss is not overcrowded with food & items as this makes the cold air/temperature not circulate efficiently affecting the quality of your seamoss. Seamoss needs to be in a cold environment and also needs to be opened and closed frequently to stop pressure from forming from the natural process of bacteria forming inside (this is a normal and natural process).

If customers have any issues with their order, a 48-hour deadline from the date/time of arrival of the delivery is placed in circumstances where any amendments or issues can be resolved protecting us and our customers. Anytime after this 48-hour period REVITAMOSS® may not take any further action. It is the responsibility of the customer to quickly notify and resolve any issues with us.

Should you have any questions or concerns regarding your order’s shipping, feel free to contact our customer service team at hello@revitamoss-com.stackstaging.com. We are here to assist you and ensure that your Revitamoss products reach you promptly.

Once again, thank you for choosing Revitamoss. Your trust in our products and services is sincerely appreciated.